Terms & Conditions
1. Introduction
Agreement: These Terms and Conditions govern your use of Bali Exception’s services and website. By making a booking, you agree to comply with and be bound by these terms.
2. Booking and Payments
- Reservation: To secure a reservation, a deposit or full payment is required as specified on the property page.
- Payment Methods: We accept major credit cards, bank transfers, and online payment platforms.
- Confirmation: A booking confirmation will be sent via email once payment is received.
3. Cancellation Policy
- Variable Policy: Cancellation terms vary by property. Please refer to the specific property page for detailed information.
- Refunds: Refund eligibility depends on the timing of the cancellation and the property’s specific policy.
4. Check-In and Check-Out
- Times: Standard check-in is at 2:00 PM and check-out is at 12:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.
- Identification: Valid identification must be presented at check-in.
5. Guest Responsibilities
- Property Care: Guests are expected to take care of the property and report any damages or issues immediately.
- Occupancy Limits: The number of guests must not exceed the maximum occupancy stated on the property page.
- Behavior: Guests must conduct themselves in a manner respectful to the property and neighbors.
6. Property Use
- No Illegal Activities: The property must not be used for any illegal activities.
- Pets and Smoking: Policies on pets and smoking vary by property. Please check the property listing for specific rules.
7. Liability and Damages
- Guest Liability: Guests are responsible for any damages caused during their stay.
- Security Deposit: Some properties may require a security deposit, which will be refunded after the stay if no damages are found.
8. Privacy Policy
- Data Collection: We collect personal information necessary for booking and improving our services.
- Data Use: Your information will be used in accordance with our Privacy Policy.
9. Force Majeure
Unforeseen Events: Bali Exception is not liable for cancellations or changes due to events beyond our control, such as natural disasters or government actions.
10. Governing Law
Jurisdiction: These terms are governed by the laws of Indonesia. Any disputes will be resolved in Indonesian courts.
11. Amendments
Changes to Terms: Bali Exception reserves the right to amend these Terms and Conditions at any time. Changes will be effective upon posting on our website.
12. Contact Information
Customer Support: For any questions or concerns, please contact us at [email protected] or +62 852-7013-5680.
By making a booking with Bali Exception, you acknowledge that you have read, understood, and agree to these Terms and Conditions. For the most current version, please refer to our website.