Terms & Conditions

1. Introduction

Agreement: These Terms and Conditions govern your use of Bali Exception’s services and website. By making a booking, you agree to comply with and be bound by these terms.

2. Booking and Payments

  • Reservation: To secure a reservation, a deposit or full payment is required as specified on the property page.
  • Payment Methods: We accept major credit cards, bank transfers, and online payment platforms.
  • Confirmation: A booking confirmation will be sent via email once payment is received.

3. Cancellation Policy

  • Variable Policy: Cancellation terms vary by property. Please refer to the specific property page for detailed information.
  • Refunds: Refund eligibility depends on the timing of the cancellation and the property’s specific policy.

4. Check-In and Check-Out

  • Times: Standard check-in is at 2:00 PM and check-out is at 12:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.
  • Identification: Valid identification must be presented at check-in.

5. Guest Responsibilities

  • Property Care: Guests are expected to take care of the property and report any damages or issues immediately.
  • Occupancy Limits: The number of guests must not exceed the maximum occupancy stated on the property page.
  • Behavior: Guests must conduct themselves in a manner respectful to the property and neighbors.

6. Property Use

  • No Illegal Activities: The property must not be used for any illegal activities.
  • Pets and Smoking: Policies on pets and smoking vary by property. Please check the property listing for specific rules.

7. Liability and Damages

  • Guest Liability: Guests are responsible for any damages caused during their stay.
  • Security Deposit: Some properties may require a security deposit, which will be refunded after the stay if no damages are found.

8. Privacy Policy

  • Data Collection: We collect personal information necessary for booking and improving our services.
  • Data Use: Your information will be used in accordance with our Privacy Policy.

9. Force Majeure

Unforeseen Events: Bali Exception is not liable for cancellations or changes due to events beyond our control, such as natural disasters or government actions.

10. Governing Law

Jurisdiction: These terms are governed by the laws of Indonesia. Any disputes will be resolved in Indonesian courts.

11. Amendments

Changes to Terms: Bali Exception reserves the right to amend these Terms and Conditions at any time. Changes will be effective upon posting on our website.

12. Contact Information

Customer Support: For any questions or concerns, please contact us at [email protected] or +62 852-7013-5680.

By making a booking with Bali Exception, you acknowledge that you have read, understood, and agree to these Terms and Conditions. For the most current version, please refer to our website.

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