Frequently Asked Questions (FAQ)
Find answers to common questions about booking, check-in, amenities, and more. If you need further assistance, feel free to contact us at [email protected] or +62 852-7013-5680
You can book directly on our website by selecting your desired property and dates, or contact us via phone or email for assistance.
Our cancellation policy varies by property. Please refer to the specific property listing for detailed information or contact us for clarification.
Yes, a deposit is required to secure your booking. The amount and payment details will be provided during the reservation process.
Check-in is typically at 2:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request.
Detailed check-in instructions will be sent to you prior to your arrival. Our staff will be available to assist you upon check-in.
Yes, many of our properties are child-friendly. Please check the individual property descriptions or contact us to confirm.
Pet policies vary by property. Please check the specific property listing or contact us for details.
Our properties typically include amenities such as Wi-Fi, air conditioning, fully-equipped kitchens, and private pools. Please refer to the property listing for specific details.
Absolutely! We offer a range of activities and tours to enhance your stay. Please let us know your interests, and we will be happy to assist.
We appreciate your feedback! You can leave a review on our website, or on the platform where you made your booking.
We accept major credit cards, bank transfers, and online payment platforms. Detailed payment information will be provided during the booking process.
Yes, we can arrange airport transfers for an additional fee. Please contact us to schedule your transfer.