Cancellation Policy

At Bali Exception, we understand that plans can change. Our cancellation policy is designed to be as flexible as possible to accommodate our guests’ needs. However, please note that our cancellation policy varies from property to property.

Key Points:

1. Property-Specific Policies: Each of our properties has its own cancellation policy. The details regarding cancellation terms, refund eligibility, and any applicable fees can be found on the specific property page. We encourage you to review these details carefully before making your reservation.
2. Cancellation Deadlines: Most properties have a deadline by which cancellations can be made without incurring a penalty. This period typically ranges from 14 to 30 days prior to the check-in date but can vary based on the property.
3. Refunds: If you cancel within the allowable period as specified on the property page, you may be eligible for a full or partial refund. Cancellations made after this period may result in a forfeiture of the deposit or full payment, depending on the property’s policy.
4. Non-Refundable Bookings: Some special offers or discounted rates may come with a non-refundable clause. Please ensure you understand these terms when booking such rates.
5. Changes to Reservations: If you need to modify your reservation (e.g., change dates or property), please contact us as soon as possible. While we will do our best to accommodate changes, they are subject to availability and the specific property’s policy.
6. Force Majeure: In cases of unforeseen events such as natural disasters, government regulations, or other extraordinary circumstances, we will work with you to find a suitable solution, which may include rescheduling your stay or providing a credit for future use.

How to Cancel:

1. Online: Log in to your account on our website, navigate to your booking, and follow the cancellation instructions.
2. Email: Contact us at [email protected] with your booking details and reason for cancellation.
3. Phone: Call us at +62 852-7013-5680, and our team will assist you with the cancellation process.
4. For any questions or further assistance, please do not hesitate to reach out to our customer service team. We are here to help ensure your experience with Bali Exception is smooth and enjoyable, even if your plans change.